Response SLA
Leadership reply within 24 hoursDelivery Regions
USA, Spain, India, Ecuador, and global remoteEngagement Control
NDA-first, written authorization requiredControl Alignment
Mapped to SOC 2, ISO 27001, PCI DSS, HIPAACase Study
Global SaaS platform: privilege escalation chain closed in 14 days.
Multi-region production assessment across web, API, and identity layers with executive reporting and fast remediation closure.
Executive incident storyline
Challenge
Rapid release velocity and microservice sprawl created inconsistent authorization behavior across customer administration APIs.
Exploit path
Attackers could chain stale session tokens with inherited tenant permissions to escalate from support user to privileged operations context.
Business risk
Potential tenant-level data exposure, incident disclosure obligations, and delayed enterprise renewals during critical sales quarter.
Fix plan
Role-bound token hardening, tenant boundary checks in middleware, and CI policy gates to prevent regression in future releases.
Outcome metrics
Critical chain removed in 14 days, retest completed in cycle one, and governance committee signed closure memo with no open high-risk blockers.
Measured impact
KPIs used by audit, risk, and executive stakeholders after closure.
Program timeline
Scope alignment
Critical data flows, tenant boundaries, and release trains prioritized.
Threat-led exploitation
Privilege chain and session abuse validated under production-like constraints.
Remediation sprint
Security and product engineering shipped hardened controls in phased rollout.
Retest and sign-off
All critical and high findings verified closed with governance sign-off.
