Response SLA

Leadership reply within 24 hours

Delivery Regions

USA, Spain, India, Ecuador, and global remote

Engagement Control

NDA-first, written authorization required

Control Alignment

Mapped to SOC 2, ISO 27001, PCI DSS, HIPAA

Operations

Service status and incident communications.

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Client communication

Critical updates are distributed through registered stakeholder channels.

Response SLO

Priority operational notices are acknowledged within 60 minutes.

Last review

February 19, 2026 · No active incidents.

Recent incidents

01

No incidents reported

All services remained stable with no customer-impacting events.